Privacy policy

1. SCOPE OF THIS POLICY

This Privacy Policy describes how International Study Group USA LLC, in its capacity as the operator of the official store www.pionpro.com for the United States market and commercial representative of PION Professional, collects, uses, shares, and protects the personal information of users and customers who visit or make purchases through www.pionpro.com.

This policy applies exclusively to information collected through www.pionpro.com, our official forms, direct communications, digital campaigns linked to the official store, and services related to the ecommerce operation of PION Professional.

This policy does not apply to websites, marketplaces, distributors, barber shops, salons, resellers, third-party platforms, or external commercial channels that may sell PION Professional products outside of www.pionpro.com. Such third parties may have their own privacy policies, terms, and data handling practices.

By using www.pionpro.com, you accept the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

PION Professional may collect personal information when the user visits the site, creates an account, makes a purchase, subscribes to communications, completes a form, or contacts our team.

The information we may collect includes:

  • First and last name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping address.
  • Account information, if the user creates an account.
  • Purchase history.
  • Products viewed, added to cart, or purchased.
  • Messages, inquiries, or requests sent to customer support.
  • Information submitted through forms, promotions, surveys, or subscriptions.

We may also collect technical and browsing information, including:

  • IP address.
  • Device type.
  • Browser type.
  • Operating system.
  • Pages visited.
  • Traffic source.
  • Interactions with the site.
  • Cookies, pixels, and similar technologies.
  • Approximate location derived from the IP address.

3. PAYMENT INFORMATION

Payments made through www.pionpro.com are processed by secure and authorized payment providers.

PION Professional does not directly store full credit card numbers, debit card numbers, or other sensitive financial information used to complete a transaction.

Payment providers may collect and process the information necessary to authorize, verify, and complete the purchase, in accordance with their own privacy policies, terms of service, and security standards.

4. HOW WE USE THE INFORMATION

We use the information collected to operate the store, process orders, and improve the customer experience.

We may use personal information to:

  • Process, confirm, and deliver orders.
  • Manage payments, billing, and purchase receipts.
  • Send order confirmations, shipping updates, and purchase-related notifications.
  • Provide customer support.
  • Process returns, refunds, claims, or warranties.
  • Verify order, address, or payment information.
  • Prevent fraud, abuse of promotions, improper chargebacks, or unauthorized activities.
  • Improve navigation, functionality, and shopping experience on www.pionpro.com.
  • Analyze the performance of the site, products, campaigns, and digital channels.
  • Send promotional, commercial, or informational communications, when applicable.
  • Comply with legal, tax, accounting, regulatory, or security obligations.

5. MARKETING COMMUNICATIONS

PION Professional may send promotional communications about products, launches, offers, news, educational content, or commercial campaigns, provided there is a valid basis to do so, such as the user's consent, a prior commercial relationship, or as permitted by applicable law.

The user may unsubscribe from promotional communications at any time by using the "unsubscribe" link included in our emails or by writing to:

support@pionpro.com

Even if the user unsubscribes from promotional communications, PION Professional may continue to send transactional or administrative communications related to orders, payments, shipping, returns, account security, or important changes to our policies.

6. COOKIES AND SIMILAR TECHNOLOGIES

PION Professional uses cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze traffic, improve the user experience, and support marketing activities.

Cookies may help us to:

  • Keep products in the shopping cart.
  • Remember user preferences.
  • Improve site functionality.
  • Understand how visitors interact with www.pionpro.com.
  • Measure the performance of advertising campaigns.
  • Display relevant ads or content.
  • Prevent fraud or abuse of the site.

Some cookies are necessary for the site to function properly. Others may be used for analytics, personalization, or advertising.

The user may configure their browser to reject or delete cookies. However, some features of www.pionpro.com may not function properly if certain cookies are disabled.

7. HOW WE SHARE INFORMATION

PION Professional does not directly sell or rent customers' personal information to third parties.

We may share personal information only when necessary to operate the store, complete a purchase, provide a service requested by the customer, comply with legal obligations, or protect our rights.

We may share information with:

  • Shopify and ecommerce technology providers.
  • Payment processors.
  • Shipping and fulfillment providers.
  • Email marketing platforms.
  • Analytics and advertising tools.
  • Customer support providers.
  • Anti-fraud and security tools.
  • Legal, accounting, tax, or professional advisors.
  • Authorities, courts, or government entities when required by law.

We may also share information in the event of a business reorganization, sale, merger, acquisition, transfer of assets, or change of control, always in accordance with applicable law.

8. THIRD-PARTY SERVICES

The www.pionpro.com store may use third-party services to operate properly, including Shopify, payment providers, carriers, marketing tools, analytics tools, social media platforms, ecommerce applications, and customer support systems.

These third parties may collect or process personal information only to the extent necessary to provide their services, comply with legal obligations, or perform functions related to the operation of the store.

The use of third-party services may be subject to the privacy policies and terms of those providers.

9. DATA RETENTION

PION Professional will retain personal information for as long as necessary to fulfill the purposes described in this policy, including order processing, customer support, legal compliance, tax obligations, dispute resolution, fraud prevention, and business recordkeeping.

When the information is no longer necessary, we may delete it, anonymize it, or retain it only when there is a legal obligation or legitimate reason to do so.

10. INFORMATION SECURITY

PION Professional uses reasonable administrative, technical, and physical security measures to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. For this reason, we cannot guarantee absolute security of information transmitted or stored through www.pionpro.com.

11. RIGHTS OVER PERSONAL INFORMATION

Depending on the user's place of residence and applicable law, the user may have certain rights over their personal information, including:

  • Requesting access to the personal information we hold about them.
  • Requesting correction of incorrect or incomplete information.
  • Requesting deletion of personal information, when applicable.
  • Requesting information about how we use or share their data.
  • Withdrawing consent for marketing communications.
  • Opting out of certain uses of personalized advertising, when applicable.

To exercise these rights, the user may contact us at:

support@pionpro.com

We may request additional information to verify the user's identity before processing a privacy-related request.

12. PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

If the user is a California resident, they may have additional rights under applicable privacy laws, including the right to know what categories of personal information we collect, how we use it, with whom we share it, and the right to request access, correction, deletion, or to opt out of certain forms of sale or sharing of personal information.

PION Professional does not directly sell customers' personal information.

However, certain analytics, digital advertising, pixels, cookies, or remarketing activities may be considered "sharing" personal information under some privacy laws.

California residents may contact us at support@pionpro.com to exercise their privacy rights or request more information.

When available and required by applicable law, PION Professional may offer options to manage privacy preferences, cookies, personalized advertising, or opt-out requests.

The user may also adjust their preferences through their browser, device, or third-party platform settings.

Some privacy features may depend on Shopify, consent tools, cookie banners, or settings available on www.pionpro.com.

14. MINORS

www.pionpro.com is not directed to children under 13 years of age.

PION Professional does not knowingly collect personal information from children under 13. If you believe that a minor has provided personal information without authorization, please contact us at support@pionpro.com so we can review and, if appropriate, delete such information.

www.pionpro.com may contain links to third-party websites, social media platforms, content, or services.

Once the user leaves www.pionpro.com, PION Professional does not control the privacy, security, content, or data handling practices of those external sites.

We recommend reviewing the privacy policies of any third-party site before providing personal information.

16. INTERNATIONAL TRANSFERS

If the user accesses www.pionpro.com from outside the United States, they understand that their information may be processed, stored, or transferred to the United States or other countries where our service providers operate.

The privacy and data protection laws of those countries may differ from those of the user's country of residence.

17. CHANGES TO THIS POLICY

PION Professional reserves the right to update, modify, or replace this Privacy Policy at any time.

Any changes will be published on this page with the corresponding last updated date.

Continued use of www.pionpro.com after changes are published means acceptance of the updated policy.

18. CONTACT

For questions about this Privacy Policy, requests related to personal data, or communication preferences, the user may contact us at:

PION Professional

Customer support email: support@pionpro.com

For commercial inquiries, volume purchases, barber shops, salons, or distributors:

Sales email: sales@pionpro.com