Shipping policy

1. SCOPE OF THIS POLICY

This Shipping Policy applies exclusively to purchases made directly through the official PION Professional store: www.pionpro.com.

This policy does not apply to purchases made through distributors, barber shops, salons, marketplaces, physical stores, authorized resellers, sales representatives, third-party platforms, or any other channel other than www.pionpro.com.

If you purchased PION Professional products through another channel, you must contact the seller, distributor, or platform where you made the purchase directly to learn about their shipping, delivery, exchange, return, or claim conditions.

2. ORDER PROCESSING

Orders placed through www.pionpro.com are processed Monday through Friday, excluding weekends, national holidays, non-business days, or special operational closures.

The estimated regular processing time is 1 to 3 business days after the order has been received, authorized, and verified.

Orders placed after the daily cut-off time may begin processing on the next business day.

Processing cut-off time: [1:00 p.m. EST]
Time zone: Eastern Time, United States.

During high-volume seasons, promotions, product launches, holidays, or inventory periods, processing may take longer.

3. ORDER CONFIRMATION

After placing an order on www.pionpro.com, the customer will receive an order confirmation by email.

This confirmation indicates that the order was successfully received, but it does not necessarily mean that the order has already been processed, packed, or shipped.

All orders are subject to:

  • Payment verification.
  • Inventory availability.
  • Address validation.
  • Anti-fraud security review.
  • Internal confirmation before dispatch.

PION Professional reserves the right to cancel, hold, or request additional information about an order if it detects inconsistencies in payment, address, customer information, or any potential operational or security risk.

4. SHIPPING METHODS

Available shipping methods will be displayed during checkout on www.pionpro.com and may vary depending on:

  • Delivery address.
  • Order weight.
  • Order volume.
  • Number of products.
  • Carrier availability.
  • Operational conditions of the order.

PION Professional may use carriers such as USPS, UPS, FedEx, DHL, or other authorized logistics providers, depending on availability and operational convenience.

The customer will be able to view the available shipping options before completing the purchase.

5. ESTIMATED DELIVERY TIMES

Delivery times displayed during checkout are estimates and begin once the order has been processed and handed over to the carrier.

Estimated delivery times may vary due to external factors beyond PION Professional's control, including:

  • Carrier delays.
  • Severe weather.
  • Holidays.
  • High shipping volume.
  • Transportation issues.
  • Security inspections.
  • Errors in the delivery address.
  • Customs procedures for international shipments.

PION Professional will make every effort to process and dispatch orders within the stated timeframes, but it cannot guarantee exact delivery dates once the package has been handed over to the carrier.

6. SHIPPING WITHIN THE UNITED STATES

PION Professional ships to addresses within the United States, depending on shipping service availability during checkout.

Free shipping promotions, when available, apply only to shipments within the contiguous United States, meaning the 48 continental states and the District of Columbia, unless expressly stated otherwise.

Free shipping promotions may not apply to:

  • Alaska.
  • Hawaii.
  • Puerto Rico.
  • Guam.
  • U.S. Virgin Islands.
  • APO/FPO addresses.
  • U.S. territories.
  • Orders with special weight or volume.
  • Products subject to logistics restrictions.
  • Orders considered wholesale or volume purchases.

PION Professional reserves the right to modify, suspend, or limit free shipping promotions at any time.

7. FREE SHIPPING ON ELIGIBLE PURCHASES

PION Professional may offer free shipping on eligible purchases over $50 USD, before taxes, additional discounts, or applicable fees, provided that the order meets the conditions in effect at the time of purchase.

This promotion may vary, be modified, suspended, or ended at any time without prior notice.

Unless expressly stated otherwise, free shipping over $50 USD applies only to retail purchases made directly through www.pionpro.com and shipped within the contiguous United States.

Free shipping does not apply to:

  • Wholesale purchases.
  • B2B purchases.
  • Distributor orders.
  • Commercial orders.
  • Volume purchases.
  • Orders with special weight, volume, or logistics conditions.
  • International shipments.
  • Shipments outside the contiguous United States.
  • Express, priority, expedited, or special shipping methods.

PION Professional reserves the right to determine whether an order qualifies as a retail purchase, volume purchase, or wholesale purchase based on the number of products, type of order, purchase frequency, delivery destination, or commercial nature of the order.

8. VOLUME PURCHASES AND COMMERCIAL ORDERS

The official store www.pionpro.com is primarily designed for retail purchases by end consumers.

If you are purchasing PION Professional products for your barber shop, salon, work team, business, or for a volume purchase, we recommend contacting our sales department beforehand. Our team can help you evaluate availability, commercial conditions, special pricing, and shipping options according to the type of order.

Sales email: sales@pionpro.com

Shipping conditions, pricing, discounts, availability, processing times, and